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Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Permanent
Location: City of London
Industry:
Salary: Up to £32000 per annum
Start Date: ASAP
REF: ASH16037WC_1513358117
Contact Name: Will Cusack
Contact Email: wcusack@ashdowngroup.com
Job Published: 12 months ago

Job Description

A well-established law firm is looking to add an IT Trainer/Technician to their IT team to be based in London and help provide 1st/2nd line support to circa 200 users based there as well as managing their training function.

***Please note my client will have a preference for candidates with Professional Services experience.***

Reporting into the Head of IT, this is a dual role which spans 1st and 2nd line support, with the opportunity to be involved in various projects, whilst also providing hands-on IT training to internal users.

Technical IT skills-wise you must have experience in:

* Active Directory administration
* Working with a Service Desk solution
* Microsoft troubleshooting skills
* Experience supporting Microsoft Office

In terms of Training experience you must have experience in:

* Organising and delivering induction training for new starters together with projects
* Design and delivery of training courses of any new software to be rolled out by the firm.
* Performing regular training needs analysis
* Providing formal classroom training, desk-side training and workshops in all the firm's primary software
* Promoting new software or changes to the system through various means

Experience working in a legal practice in this capacity would be advantageous.

Also desirable would be experienced in:

* Working in a Partnership environment
* Supporting satellite offices
* Remote Access Technologies (Citrix, VNC, LogMeIn and Team Viewer)

This position is paying a salary of up to £32,000 + benefits and is based in a fantastic central London location. If you are an experienced 1st/2nd Line Support Engineer and proven Trainer who is looking for their next challenge please send me your up to date CV.