ITSM Qualifications

ITIL Foundation

The ITIL Foundation certificate is an entry-level certification in IT service management (ITSM) that validates a basic understanding of the key concepts, terminology, and elements of ITIL (Information Technology Infrastructure Library). ITIL is a set of best practices and guidelines for IT service management, designed to help organizations align their IT services with business needs, improve service quality, and increase efficiency and productivity.

The ITIL Foundation certificate is awarded to individuals who successfully pass the ITIL Foundation exam, which tests their knowledge of the ITIL framework, including its history, key concepts, service lifecycle stages, and processes.

Job roles – IT Service Desk Analyst, Helpdesk Analyst, 1st Line IT Support

ITIL Practitioner

The ITIL Practitioner certificate is a professional certification in the ITIL (Information Technology Infrastructure Library) framework. It is an intermediate-level certification that focuses on practical guidance for IT service management (ITSM) professionals to implement a service framework.

The ITIL Practitioner certification covers a range of topics, including:

• Continual service improvement
• Organizational change management
• Communication and stakeholder management
• Measurement and metrics
• Service design and delivery
• Problem-solving and decision-making
• IT service management tools and techniques

Job Roles – IT Service Management, IT Manager

ITIL Intermediate

The ITIL Intermediate certification focuses on specific areas of ITIL and provides a deeper level of knowledge in those areas.

Gaining an ITIL Intermediate certificate demonstrates your knowledge and understanding of the ITIL framework, a widely recognized set of best practices for IT service management. The course will give you a deeper understanding of the key concepts, principles, and processes of ITIL. This includes knowledge of the service lifecycle, service strategy, service design, service transition, service operation, and continual service improvement.

Job Roles – IT Service Management, IT Management, IT Project Management

ITIL Expert

Obtaining an ITIL (Information Technology Infrastructure Library) Expert certificate demonstrates a high level of knowledge and expertise in IT Service Management (ITSM) practices.

The qualification shows that you have a strong understanding of ITSM best practices and can lead, manage and improve IT services.

Job roles - IT Service Manager, IT Project Manager, IT Operations Manager, ITIL Consultant, IT Service Delivery Manager, IT Process Analyst, IT Change Manager