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Customer Services Representative

Contract Type: Permanent
Location: West London
Industry:
General
Salary: £26,000
Start Date: ASAP
REF: ASH16627WC_1528295188
Contact Name: Will Cusack
Contact Email: wcusack@ashdowngroup.com
Job Published: 17 days ago

A growing multi-national manufacturing company is seeking an engaging Customer Services Representative to join their team.

You'll act as a first point contact for customer orders, enquiries and queries. Each member of the team is allocated specific accounts with associated Account Managers, allowing the Representative the ability to build an in-depth knowledge of the accounts for which they are responsible. Providing the appropriate support to the Account Manager is also a key element to this role.

Responsibilities include:

* Facilitating orders, enquires and queries from initial contact through to delivery and payment
* Resolving customer problems within a timescale, to customer's satisfaction.
* Supporting Account Managers, providing relevant customer/client information
* To work closely with other teams to ensure that the customers' orders and requirements are managed efficiently

To be suitable for this role you'll have the following experience:

* Some years in a similar customer relationship management focussed role
* Project Management or involvement
* Multi-tasked in a pressurised environment
* Preparation of own written correspondence

Of course, you must have very strong written and verbal skills and be resilient with good organisational skills.