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IT Support Analyst

Job Title: IT Support Analyst
Contract Type: Permanent
Location: City of London, London
Salary: £30,000
Start Date: ASAP
REF: ASH17345EWN_1540216769
Contact Name: Epiphany Wright-Nash
Contact Email:
Job Published: 8 months ago

Job Description

A highly regarded events agency in central London, at the forefront of their field, are looking to add an IT Support Analyst to their team.

This is a standalone and highly visible role within the business, offering the successful candidate a fantastic opportunity to provide 1st, 2nd and some 3rd line support across software, hardware and peripherals, escalating difficult or unresolved issues to the outsourced provider. There is also the potential to really develop the role and be instrumental in the success of the function, recommending improvements along the way.

This is a really varied role, in addition to your completing your day to day support tickets, you will have the opportunity to work across an interesting mix of technologies and develop knowledge and skills across the entire environment. You will also have the chance to take sole responsibility for some small projects yourself.

Day to day responsibilities will include:

-Logging all issues using the ticketing system
-Setting up and troubleshooting software and hardware
-Conducting basic administration of Windows Servers
-Supporting and managing the Microsoft Office 365
-Troubleshooting and maintaining the telephony
-Supporting the VPN
-Running the software installs and updates
-Supporting with the overall strategy and development of the IT function, having an input in the budgeting and cost management

This is an excellent opportunity to join a buzzing environment and would suit an outgoing, confident communicator with a friendly disposition who has worked in a hands on environment either in stand-alone capacity or small team. Strong 1st - 2nd line support skills within a Windows environment and supporting Office 365 are also essential.

The working hours for this role are; Monday - Friday 9:00 - 5.30 and offer 25 days holiday and a starting salary of up to £30,000, depending on skills and experience. If you feel you have the experience, skills and ambition to join this driven and high performing team, then please apply below.