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Senior IT Support Technician (MSP)

Job Title: Senior IT Support Technician (MSP)
Contract Type: Permanent
Location: London
Salary: £50,000
Start Date: ASAP
REF: ASH16595WC_1516371832
Contact Name: Will Cusack
Contact Email:
Job Published: over 1 year ago

Job Description

A fantastic opportunity has arisen within a small IT Managed Service Provider. They are looking for an IT Support Technician to join the team supporting their mostly SME central London-based clients. The company has recently acquired a number of impressive retained contracts. As such candidates who are available soon will be slightly preferred.

Working alongside the two co-founders (both experienced IT professionals), the role holder will become a senior member of their management team going forward as the company continues to grow as planned. The role holder will provide all aspects of and all levels (1st-3rd line) of on-site IT support to clients.

The role offers the flexibility to work from home when appropriate (when not on a client site). Naturally client facing communication skills are a pre-requisite.

Candidates will ideally have the following technical skills ideally up to 3rd line support level:

* Windows Server 2008 to latest server environments, Windows 7, Windows 8 and Windows 10.
* Apple OSX.
* Active Directory.
* Knowledge of MS Exchange would be good but not essential.
* Email and email archive solutions such as Google G Suite and MS Office 365.
* Email security products e.g. Mimecast / MessageLabs.
* Storage solutions - NAS, DAS, SAN.
* File replication solutions.
* Backup technologies and procedures (onsite / offsite,) - Backup exec, ArcServe JungleDisk, etc.
* Virtualisation products - MS Hyper-V, VMWare, AWS and MS Azure.
* Firm understanding of networks covering LAN, vLAN and WAN technologies.
* Switch / routing / firewall appliances.
* Good knowledge of GPO deployment of Windows and Apple environments (Microsoft, Jamf, etc.)