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IT Support Analyst - Central London - £30,000 pro rata

Job Title: IT Support Analyst - Central London - £30,000 pro rata
Contract Type: Permanent
Location: City of London, London
Industry:
Salary: £25000 - £30000 per annum
REF: ASH17090ZB_1530801842
Contact Name: Zuleyma Bennett
Contact Email: zbennett@ashdowngroup.com
Job Published: 4 months ago

Job Description

1st / 2nd line Support Analyst (ITIL, Citrix, Active Directory, Exchange)- Central London - £30,000 pro rata - 3 month FTC

A corporate, city-based firm are seeking an IT Support professional with solid 1st and 2nd line support experience. This is an urgent 3 month fixed-term contract requirement and the company are keen to start interviewing ASAP.

Strong customer service, communication and problem solving skills are essential for the role.

Please be aware that the IT team has responsibility for providing technical support for infrastructure, networks and both bespoke and 3rd party applications.

You will need to deliver effective and professional support to over 500 users in a multi-site environment, set up new hardware and software and manage starters and leavers in Active Directory. However the role has a broad remit that also includes the below:

- Experience with a call logging system and call resolution
- Exchange Server, Active Directory and Group Policies
- Troubleshooting Windows 7 and Office 2010 issues
- Citrix
- Networks - LAN / WAN
- Managing hardware requests, set-up and support
- Managing IT administration and assets
- Assisting with maintaining system documentation and contribute to projects

You will manage incidents, and identify problems that regularly occur to help proactively put in place processes to assist with efficiency.

The successful candidate is likely to hold a good degree (or equivalent) in a relevant discipline i.e. Computer Science, Information Technology or Business Systems.

This is a 3 month FTC position offering a basic salary of between £25-30,000 per annum pro rata, dependent on depth of relevant skills and experience.

To apply please email a Word version of your CV including reference: ASH17090ZB in your subject line.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.