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IT Support Analyst

Contract Type: Permanent
Location: City of London
Industry:
Salary: £23,000
Start Date: ASAP
REF: ASH16076CP_1499702964
Contact Name: Christian Patton
Contact Email: cpatton@ashdowngroup.com
Job Published: 16 days ago

Due to growth and expansion my client has a newly created role for a 1st & 2nd line IT support analyst to join a small but busy IT department providing deskside user support.

The ideal candidate will have some previous experience providing 1st & 2nd line IT support - ideally from either a placement year, an internship or commercial experience.

You will need to demonstrate experience in the following technical areas:
- Windows 7, 8.1 &/or 10
- Apple Mac's
- MS Office & Outlook
- Active Directory user admin
- Basic network troubleshooting
- VoIP / Telecoms / Telephony administration and troubleshooting
- Printers / peripherals (basic 1st line issues)

Working with another IT support analyst you will be based on-site at one of the company's offices and will be responsible for responding to 1st line support issues raised on site, but also providing remote support to some calls from users in other offices. You will need to be comfortable working in a customer facing support position, with the ability to communicate with non-technical end users.