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IT Helpdesk / Service Desk Analyst (1st Line) - London

Job Title: IT Helpdesk / Service Desk Analyst (1st Line) - London
Contract Type: Permanent
Location: City of London, London
Salary: £29000 per annum + Pension, Healthcare, Gym, Bonus
Start Date: ASAP
REF: ASH16168CH_1502374265
Contact Name: Chris Hiett
Contact Email:
Job Published: almost 2 years ago

Job Description

IT Helpdesk / Service Desk Analyst (1st Line Support) - Central London

A large financial services company based in the City is looking for a 1st Line IT Service Desk Analyst to join its busy and fast paced IT department.

This is a fantastic opportunity for someone with solid 1st line support experience to develop a long term career with a leading finance company. You will work as part of a large IT department in brand new City based offices. The company also offers training and genuine career opportunities for those that excel.

Please note this is a first line support role, involving telephone/remote support of roughly 1000 internal users.

Supporting users across multiple sites, you will be working with the latest IT technologies and provide effective 1st line helpdesk support in a Windows based environment. Please note that the business operates an IT support function between 7am and 7pm Monday to Friday and weekly 8 hour shift patterns will apply (7am - 3pm, 9am - 5pm, 11am - 7pm)

This IT Service Desk Analyst role is paying a starting salary of up to £29,000 depending on experience along with benefits including excellent pension, gym membership, healthcare and performance related bonuses.

To be suitable for this Helpdesk Analyst role you will need to have previous experience of providing 1st line telephone and remote support in a busy environment (ideally high call volume), along with strong knowledge in the following technologies:
-Windows Operating Systems (7, 8)
-Microsoft Office
-Outlook / Exchange
-Active Directory

It is also a requirement that you have a grade C or above at both Maths and English GCSE (or equivalent) level.

To apply for this IT Helpdesk Technician position please send a copy of your CV quoting reference number ASH16168CH

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.