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1st Line Support Helpdesk Analyst - Hemel Hempstead - £22,000

Job Title: 1st Line Support Helpdesk Analyst - Hemel Hempstead - £22,000
Contract Type: Permanent
Location: Hemel Hempstead, Hertfordshire
Industry:
Salary: £18000 - £22000 per annum
REF: ASH17497ZB_1546369029
Contact Name: Zuleyma Bennett
Contact Email: zbennett@ashdowngroup.com
Job Published: 3 months ago

Job Description

1st Line Support Analyst / Helpdesk Analyst - Hemel Hempstead - £22,000

A well-established SME IT business is looking for a motivated 1st Line Support Analyst to join their growing team.

You will act as the first point of contact for all IT users, logging all incidents and prioritising and/or escalating them accordingly.

Some experience of the following is required:

- Windows XP, Windows 7
- Office 2007, 2010, 2013
- Active Directory administration
- Microsoft Exchange administration

It would be useful if you had some experience of providing 1st line support and/or telephony skills.

However, most of all, it is important that you are dedicated to providing good overall customer support and increasing your knowledge. This is an opportunity to join a friendly organisation that will support you in your career development.

This is a permanent position offering a basic salary of up to £22,000 per annum, dependent on skills and experience.

To apply please send a WORD version of your CV, including reference number ASH17497ZB in the subject line of your email.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.