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1st Line Support Analyst - Surrey - £20,000

Job Title: 1st Line Support Analyst - Surrey - £20,000
Contract Type: Permanent
Location: Surrey, England
Industry:
Salary: £17000 - £20000 per annum
REF: ASH16615ZB_1517245440
Contact Name: Zuleyma Bennett
Contact Email: zbennett@ashdowngroup.com
Job Published: 6 months ago

Job Description

IT Helpdesk Analyst - Near Tolworth - Up to £20,000

A well-established, Surrey-based business are looking for a 1st Line Support Analyst with outstanding customer service skills. The organisation operates within the not-for-profit sector and offer a supportive team working environment.

You will be responsible for providing both remote and desk-side IT support within a Windows environment alongside the existing IT team of 4.

You will need to have some experience of supporting:

- Windows Server
- MS applications - Outlook, Word, Excel
- Active Directory/Exchange
- Hardware - Desktops, Laptops, Printers, Phones
- The escalation of complex queries

In addition, any previous exposure to SharePoint or solid understanding of its fundamental uses would be beneficial but is not essential.

The successful candidate is likely to be a conscientious individual, able to effectively explain technical language to multiple stakeholders through multiple mediums (telephone, email and desk-side) whilst maintaining an awareness of SLAs and relevant reporting.

This is an excellent development opportunity for a keen, technology enthusiast to develop their IT skillset.

This is a permanent position offering a basic salary of £17,000-20,000 per annum dependent on depth of relevant skills and experience.

To apply please send a WORD version of your CV, including reference number: ASH16615ZB in the subject line of your email.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.