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VIP Executive (Swedish Speaking)

Job Title: VIP Executive (Swedish Speaking)
Contract Type: Permanent
Location: City of London
Salary: £26000
Start Date: ASAP
REF: ASH16890IN_1525085601
Contact Name: Iona Newton
Contact Email:
Job Published: about 1 year ago

Job Description

A dynamic and innovative online digital entertainment business are seeking a VIP Executive, who is fluent in Swedish, to join their expanding team.

Reporting to the Senior Business Developer, you will be responsible for delivering a high level of customer service, offering a proactive approach responding to and initiating contact with players over the phone and on email to increase their lifetime value.

As the VIP Executive, you will be answering VIP customer queries for financial transactions, gaming activity and general questions, supporting the Account Managers and Settling department, to ensure a seamless service is provided. You will also be working closely with other functions in the business such as Operations, Player Support, Finance and Marketing to ensure the best possible customer experience.

In addition, you will maintain a continuous competitor understanding and knowledge of programmes, offers and products , reinforcing the VIP service through Hospitality, CRM and promotions across multiple brands and markets.

To be considered for this role you must;
- Be confident and articulate well in both English and Swedish
- Have a background in Customer Service, Support or Telesales
- Be a team player and an excellent relationship builder

Although not essential, experience in the gaming industry or across similar verticals, would be considered highly advantageous.

Here they have an amazing, modern office with added perks such as cosy sleeping pods, ping pong, FIFA and darts among many fantastic facilities. This is a fun, professional and high performing business that can offer you a starting salary of up to £26,000 basic plus bonus, fantastic benefits, such as heavily subsidised gym, good pension scheme and flexible working. If you are interested in being part of this fun, dynamic and hardworking team, please send your CV quoting the reference number ASH16890IN.

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