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Technical Support - central London - £30,000

Contract Type: Permanent
Location: London, England
Industry:
IT
Salary: £27000 - £30000 per annum
Start Date: asap
REF: ASH17669EWN/1_1552650343
Contact Name: Epiphany Wright-Nash
Contact Email: ewrightnash@ashdowngroup.com
Job Published: about 1 month ago
Technical Support - central London - £30,000

User Support / Technical Support / Technical Customer Service / Customer Support - central London - £30,000

The Ashdown Group has been engaged by successful business, with a bespoke real time software solution, used by private sector, public sector and local government organisation.

Situated in impressive offices in the heart of London, this fantastic opportunity will see you providing 1st class support to their customer base. Reporting into and working closely with the Head of Support and Product Owner, you will act as the first point of contact for customer enquiries, working to resolve any issues quickly and efficiently whilst also ensuring the Salesforce CRM and bespoke system is maintained without any discrepancies.

This excellent opportunity would suit a bright and outgoing candidate who is comfortable with technology and has a confident approach when speaking with customers. Essentially, you will be a strong communicator who is able to deliver excellent customer support and has experience of doing so in a technical capacity. In addition to being a fast learner, the candidate to secure the role will have a good level of written and verbal skills. Although experience supporting a CRM system would be desirable, this is not essential to securing the role as full training will be provided.

You key responsibilities will be:

Conducting the triaging for customer enquiries, logging them correctly and following the ticket through to completion stage

· Ensuring detailed correspondence to the relevant internal and external stakeholders at every juncture
· Replicating bugs as reported by customers to gain a deeper understanding into the potential issue whilst also championing their resolution
· Communicating with the customer base through the medium of telephone and email to deliver stand-out service
· Informing the relevant heads of departments and wider teams to any potential leads and opportunities to drive the business forward
· Compiling reports on customer support metrics on a weekly basis
· Assisting with release testing and communication, as and when it is required

This truly is an exciting time to join as the business are on an upward trajectory and have ambitious plans for rapid growth over the coming year.

In addition to the basic salary of up to £30,000, you will also be rewarded with 24 days holiday, plus BH and additional benefits. To register your interest for the role, please send a Word copy of your CV with the reference number ASH17669EWN/1.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.