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Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Contract
Location: London, England
Industry:
Salary: £140 p/d
Start Date: 1/6/18
Duration: 1 -2 months
REF: ASH16969SH_1527163517
Contact Name: Sheryl Hannan
Contact Email: shannan@ashdowngroup.com
Job Published: 7 months ago

Job Description

The Ashdown Group has been engaged by a highly respected information services firm, to assist in their search for a Service Desk Analyst.

Key responsibilities include making sure that all work is carried out to ITIL standards and procedures, therefore you MUST have a strong knowledge of ITIL framework and / or be ITIL qualified.

To be considered for this role, you must have several years experience within a Service Desk or Help Desk environment, providing user support, via, phone, email or remote access across the following technologies Windows XP/VISTA/Windows 7/Exchange 2003/Microsoft Office 2007/2010/2103 incl. Office 365 and Lync In addition, you will have possess good knowledge of Active Directory and VMware with SCCM knowledge highly desirable.

As the Service Desk Analyst, you will be responsible for providing 1st line support services and functions for a number of sites and locations. You will be expected to resolve calls and requests against defined service levels. You will also provide quick break-fix solutions to customers, technical advice and expertise in relation to desktop hardware and software, and escalate queries to the appropriate team.

We are looking for a real team player, someone who can build relationships with the Service Desk team, Support teams, Project teams, suppliers and senior management. Therefore, the successful candidate must have excellent communication skills , combined with superior customer service skills.

You must be able to work under pressure, pro-actively seek solutions to problems, be willing to learn, with a get up and go attitude.

You will be flexible about working hours, and able to work out of hours if necessary. You will be working on a shift pattern basis; 8am - 4.30pm, 9am - 5.30pm, 9.30am - 6pm.

If you believe that you have the skills and aptitude to succeed in a role of this nature and would like to apply, please submit a current copy of your CV in Word format quoting reference ASH16969SH in your SUBJECT LINE.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.