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IT Service Desk Analyst

Job Title: IT Service Desk Analyst
Contract Type: Permanent
Location: London, England
Salary: £26,000
REF: ASH16964SH_1527158558
Contact Name: Sheryl Hannan
Contact Email:
Job Published: 10 months ago

Job Description

The Ashdown Group has been engaged by a highly respected International organisation to assist in their search for an experienced IT Service Desk Analyst.

To be considered for this role, you must have several years experience within a Service Desk or Help Desk environment, providing user support, via, phone, email or remote access across the following technologies Windows XP/VISTA/Windows 7/Exchange 2003/Microsoft Office 2007/2010/2103 incl. Office 365 and Lync In addition, you will have possess good knowledge of Active Directory and VMware with SCCM knowledge highly desirable.

As the Service Desk Analyst, you will be responsible for providing 1st line and occasional 2nd line support services and functions for a number of sites and locations. You will be expected to resolve calls and requests against defined service levels, providing users with excellent customer care , clear technical advice and keeping them informed as and when calls are escalated to other teams.

We are looking for a real team player, someone who can build relationships with the Service Desk team, Support teams, Project teams, suppliers and senior management. Therefore, the successful candidate must have excellent communication skills , combined with superior customer service skills.

You must be able to work under pressure, pro-actively seek solutions to problems, be willing to learn, with a get up and go attitude

Key responsibilities include making sure that all work is carried out to ITIL standards and procedures, therefore previous experience working within an ITIL environment is important.

You will be flexible about working hours, and able to work out of hours if necessary, as there is a shift pattern basis; 8am - 4.30pm, 9am - 5.30pm, 9.30am - 6pm.

In response for your hard work, the client offers an excellent, positive working environment with opportunity for career development and a good benefits package.