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Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Permanent
Location: London
Salary: £26,000
REF: ASH15907SH_1510820860
Contact Name: Sheryl Hannan
Contact Email:
Job Published: over 1 year ago

Job Description

The Ashdown Group has been engaged by a highly respected organisation to assist in their search for a Service Desk Analyst.

To be considered for this role, you must have several years experience in a Service Desk or Help Desk environment, with experience of troubleshooting Windows XP/VISTA/Windows 7/Exchange 2003/Microsoft Office 2007/2010/2103 incl. Office 365 and Lync In addition, you will have strong working knowledge of network administration (Active Directory), VMware and SCCM skills are highly desirable.

As the Service Desk Analyst, you will be responsible for providing 1st line and some 2nd line support services and functions for a number of sites and locations. You will be expected to resolve calls and requests against defined service levels. You will also provide quick break-fix solutions to customers, technical advice and expertise in relation to desktop hardware and software, and escalate queries to the appropriate team.

We are looking for a real team player, someone who can build relationships with the Service Desk team, Support teams, Project teams, suppliers and senior management. Therefore, the successful candidate must have excellent communication skills, combined with superior customer service skills.

You must be able to work under pressure, pro-actively seek solutions to problems, be willing to learn, with a get-up and go attitude

Key responsibilities include making sure that all work is carried out to ITIL standards and procedures, therefore you MUST have a strong knowledge of ITIL framework and/or be ITIL qualified.

You will be flexible about working hours, and able to work out of hours if necessary. You will be working on a shift pattern basis; 8am - 4.30pm, 9am - 5.30pm, 9.30am - 6pm.