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Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Permanent
Location: London
Industry:
Salary: £26,000
Start Date: ASAP
REF: ASH15907SH_1504027193
Contact Name: Sheryl Hannan
Contact Email: shannan@ashdowngroup.com
Job Published: about 2 months ago

Job Description

The Ashdown Group has been engaged by a highly respected organisation to assist in their search for a Service Desk Analyst.

To be considered for this role, you must have several years experience in a Service Desk or Help Desk environment, with experience of troubleshooting Windows XP/VISTA/Windows 7/Exchange 2003/Microsoft Office 2007/2010/2103 incl. Office 365 and Lync In addition, you will have strong working knowledge of network administration (Active Directory) , VMware and SCCM skills are highly desirable.

As the Service Desk Analyst, you will be responsible for providing 1st line and some 2nd line support services and functions for a number of sites and locations. You will be expected to resolve calls and requests against defined service levels. You will also provide quick break-fix solutions to customers, technical advice and expertise in relation to desktop hardware and software, and escalate queries to the appropriate team.

We are looking for a real team player, someone who can build relationships with the Service Desk team, Support teams, Project teams, suppliers and senior management. Therefore, the successful candidate must have excellent communication skills , combined with superior customer service skills.

You must be able to work under pressure, pro-actively seek solutions to problems, be willing to learn, with a get up and go attitude

Key responsibilities include making sure that all work is carried out to ITIL standards and procedures, therefore you MUST have a strong knowledge of ITIL framework and / or be ITIL qualified.

You will be flexible about working hours, and able to work out of hours if necessary. You will be working on a shift pattern basis; 8am - 4.30pm, 9am - 5.30pm, 9.30am - 6pm.