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Service Desk Analyst (1st/2nd Line) Professional Services

Job Title: Service Desk Analyst (1st/2nd Line) Professional Services
Contract Type: Permanent
Location: City of London, London
Salary: Up to £35000 per annum
Start Date: ASAP
REF: ASH16037WC_1527591375
Contact Name: Will Cusack
Contact Email:
Job Published: 12 months ago

Job Description

Service Desk Analyst (1st/2nd Line) Professional Services

A well-established law firm is looking to add an IT Technician to their IT team to be based in London and help support circa 200 users based there. Reporting into the Service Desk Supervisor, this is a multipurpose role which spans 1st and 2nd line support, with the opportunity to be involved in various projects, working with both the Infrastructure and Applications teams.

You must have experience in:

* Active Directory administration
* Working with a Service Desk solution
* Microsoft troubleshooting skills
* Experience supporting Microsoft Office
* Providing helpdesk / desktop support in a professional services environment

Desirable would be experience in:

* Legal Technologies including DMS, CRM and Digital Dictation
* Working in a Partnership environment
* Supporting satellite offices
* Remote Access Technologies (Citrix, VNC, LogMeIn and Team Viewer)

This position is paying a salary of up to £35,000 + benefits and is based in a fantastic central London location. If you are an experienced 1st/2nd Line Support Engineer who is looking for their next challenge please send me your up to date CV. Please state ref: ASH16037WC in the subject

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