Click Fraud Protection


Service Delivery Manager

Job Title: Service Delivery Manager
Contract Type: Contract
Location: Croydon, Surrey
Salary: £625 p/d
Start Date: 17/12/2018
Duration: 2 years
REF: ASHD8320JH_1543509190
Contact Name: Jon Heard
Contact Email:
Job Published: 6 months ago

Job Description

A government organisation based in Croydon is looking for a proven IT Service Delivery Manager to be responsible for the management of the service elements of each Interim Operating Model (IOM): defined measures of integrated service, process performance, operational & contractual agreements, stakeholder management and continual service improvement (CSI). Duties will include managing costs, monitoring MI/performance measurement, working with supplier managers, co-ordinating regular service reviews and conducting analysis to identify improvements.

This will be a contract role for up to 2 years, is paying up to £625 per day and will require candidates to start no later than Monday 17th December, however looking for applications to be processed immediately - deadline for applications: Tuesday 4th December.

In order to be suitable for this role you must proven experience in a Service Delivery Manager role as well as the following essential criteria:
*Minimum of SC clearance
*Minimum of 10 years of experience in an operational IT delivery team role.
*5 years demonstrable managerial experience of working in a multi-supplier service delivery environment
*Experience in Managing Live Processes, Resourcing for operational teams, Tracking value for service, Developing quality standards
*Operating at SFIA Level 4 or above
*Experience in streamlining complex IT processes and services
*Awareness of secure environments
*Strong verbal and written communication skills across teams and levels of organisation with the ability to build strong relationships with key stakeholders, and clearly articulate plans, expected results and benefits
*Must be professional, innovative, assertive and enjoy working with people; critical thinking, creativity, and independent judgment are expected
*Ability to take (complex) data and transform it into information that is digestible for colleagues and management teams
*Vendor management capabilities to drive efficient and streamlined services across a multi-supplier IT environment
*Keen organizational skills with a strong sense of urgency and the capacity to prioritize without formal directives
*Ability to work in a fast paced, high pressure work environment
*ITIL Foundation Certification v3 or later
*Ability to build effective working relationships, establishing credibility amongst a wide and demanding stakeholder group
*Experienced in working with strategic partners
*Ensure role is and function is represented with suitable authority

Any experience with Jira, Confluence, managing services hosted through Cloud provisioning ( e.g. AWS, Azure.), drivers and levers for the control and stewardship used of IT assets and resources used in the provision of IT services or understanding of the Law Enforcement landscape will be considered highly beneficial, but are not essential.

Please note: as an approved Crown Commercial Services supplier we are regularly registering new government based contract opportunities so if this role is not suitable then please feel free to review and apply directly to any other roles that appeal on our website.