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Service Delivery Manager

Job Title: Service Delivery Manager
Contract Type: Permanent
Location: Surrey
Salary: £60,000
Start Date: Urgent
Duration: Permanent
REF: ASH16145JH_1501532980
Contact Name: Jon Heard
Contact Email:
Job Published: almost 2 years ago

Job Description

A rapidly growing Managed Services Provider is looking for a proactive Service Delivery Manager to be based close to Kingston, Surrey (commutable from parts of South London, Hampshire, Berkshire and Sussex).

The primary focus for this candidate will be managing the relationships with the MSP clients: from the on boarding process (meeting to assess needs and set SLAs) through to co-ordinating release windows and ensuring SLAs / milestones are met. The role will also involve overseeing 3-4 DevOps Engineers and assisting them with continually automating systems.

In order to be suitable for this role you must have experience in a Service Delivery Manager role for a Managed Services Provider (MSP) or similar business. It is essential to have a technical background with a strong understanding of core infrastructure products as well as a strong understanding of ITIL principles, an ITIL qualification would be highly desirable. The ideal candidate will be degree educated with DevOps exposure and a good understanding of Automation, Linux and Cloud systems.

This is an excellent opportunity to work closely with two highly experienced DevOps Architects for a growing MSP providing high quality services (pre-sales, implementation and post-implementation support) of complex systems for a variety of customers from social media platforms to banking systems.

This Service Delivery Manager role is paying up to £60,000 depending on experience plus benefits including 25 days holiday and pension.