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Service Delivery Manager - City of London - Bank

Job Title: Service Delivery Manager - City of London - Bank
Contract Type: Permanent
Location: City of London, London
Salary: £40000 - £45000 per annum
REF: ASH16962AL1_1527587457
Contact Name: Amy Lawrie
Contact Email:
Job Published: about 1 year ago

Job Description

Service Delivery Manager (Triage & Resolution Coordination) - London, City

A global leader operating within the FinTech space has a rare opportunity for an Service Delivery/Incident Manager to join their IT team based in the City of London. As part of the Service Management team, you will be responsible for managing incidents and changes raised by external clients and internal staff; supporting the business process through timely resolution of system issues as they occur.
To be clear, this role is not managing people within a team but managing the incidents within a service management context.

The ideal candidate will come from a front line IT Support or infrastructure background and will understand the principles of service management but please note this role is NOT a technical hands on role. Training on specific bespoke software is provided. Candidates could potentially come from a service desk, application support, business analysis or project management background; with an interest in financial services software, financial software products, applications, trading platforms etc.

To be suitable for this role you MUST have:
- Ability to take ownership & triage issues raised by all levels of staff and external clients
- Be analytical in your approach and resolve a range of issues ranging from basic to more complex resolutions
- Interest in financial services
- Basic SQL knowledge (desirable)
- ITIL processes
- Experience of working in a global enterprise environment

This is a truly exciting opportunity for a motivated technology enthusiast to join an experienced IT department with genuine long term career progression opportunities. As part of the service management team you will gain great exposure to the business and have the opportunity to liaise with the trading department, Developers, QA's etc. We are looking for a bright, articulate candidate, who is eager to learn, is inquisitive and able to demonstrate the ability to take complete ownership of issue resolution.
Please note this role will involve working shifts between 7am and 6pm. Shifts will also include an occasional out of hours rotation during the week & weekend (Blackberry will be provided). Offices are based in the City area close to Bank, Moorgate & Cannon Street stations.

As my client operates within the financial services sector, a DBS check will be required for the successful candidate.

This is a permanent role offering a basic salary of up to £45,000 per annum + benefits and bonus, dependent on relevant skills and experience.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.