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Service Delivery Manager

Job Title: Service Delivery Manager
Contract Type: Permanent
Location: Dorking
Industry:
Salary: £55,000
Start Date: ASAP
REF: ASH16897CP_1525277470
Contact Name: Christian Patton
Contact Email: cpatton@ashdowngroup.com
Job Published: 6 months ago

Job Description

This is an excellent opportunity for an experienced SDM to take a newly created role within a UK leading IT services firm. Due to continued growth, the Technical Director is in need of a Service Delivery Manager to oversee multiple client based IT implementation projects and post-project support.

To be considered for this position you will be a confident & outgoing individual with a strong background in IT services. Starting off with a project definition workshop (PDW) you will oversee the entire project including budgets, resources, timeframes, compliance, risk and agreed SLA's.

In addition to overseeing IT projects, you will also oversee the IT Helpdesk - this will include managing SLA's, KPI's, processes, procedures and reporting - all within an ITIL framework.

Although this role will mainly be based in Dorking, you will be required to visit some customer sites on an as & when basis.

If you are an experienced SDM / IT Project Manager with a background in IT services / IT reseller / IT managed services provider and you are looking for a new challenge please send me your CV immediately. My client will match your skills with a salary of circa £55,000.