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Senior IT Support Engineer

Job Title: Senior IT Support Engineer
Contract Type: Permanent
Location: City of London
Salary: £33,000
Start Date: ASAP
REF: ASH16862IN/3_1528129918
Contact Name: Iona Newton
Contact Email:
Job Published: 12 months ago

Job Description

A well respected and growing MSP, supporting clients in the professional services industries, is now seeking a Senior IT Support Engineer to join their team.

Reporting to the IT Director, you will be responsible for supporting a small number of important, professional clients in a remote as well as customer facing capacity, based in Central London. You will be expected to provide a high level of 1st and 2nd line support and must have the confidence to handle issues reported by users and take responsibility to complete the tasks accordingly.

As the Senior IT Support Engineer, you will be responsible for exceeding customer expectations so impeccable communication skills are a must, with the ability to be hands on, show initiative and go above and beyond to help users when required.

To secure this role you must have;
-Experience delivering user, helpdesk, desktop, software and printer support within a Windows environment.
-A basic understanding of networking support and Local Area Networking and Authentication
-Active Directory and Group Policies.
-Experience fault finding and trouble shooting
-Knowledge of Hosted Desktops via RDP or Citrix
-Knowledge of Email clients and Microsoft Office software and also Email security services such as Mimecast.
-Experience with Windows Operating Systems and although not essential, MacOS knowledge would be considered highly advantageous.

Ideally you will come from a managed service provider (MSP) background and understand the variety and scope such a role requires, as well as an appreciation of the importance of a customer centric approach to your work.

This is a great business, in a fantastic location in the heart of the City, with a small but high performing team. It offers the right individual the opportunity to work with some prestigious clients and to become influential and progress within the company. The starting salary for the role is up to £33,000. To register your interest for the role please send a copy of your CV with the reference ASH16862IN/3.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.