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Senior IT Support Engineer

Job Title: Senior IT Support Engineer
Contract Type: Permanent
Location: City of London
Industry:
Salary: £37,000
Start Date: ASAP
REF: ASH16559WC8_1524757665
Contact Name: Will Cusack
Contact Email: wcusack@ashdowngroup.com
Job Published: 5 months ago

Job Description

A fantastic opportunity has arisen within a successful media organisation. They are looking for a 2nd Line Support Engineer with 3rd line skills to join the team supporting their subsidiary companies' IT functions across multiple locations. Reporting to the Head of IT, the role holder will provide 2nd and some 3rd line support across London and the UK but in addition to this will support the delivery of key projects.

Candidates must have the following skills up to 2nd line support level:

* Hardware and infrastructure design/support to databases and application integration
* Administration of large Windows Server 2012 infrastructure including AD and GPO
* Troubleshooting and root cause analysis of issues
* Working closely on group-wide IT initiatives.
* Supporting network architecture and developing cloud-based solutions
* Supporting the IT Service Desk Team where required

Desirable skills/experience includes:

* Media (or creative) industry experience will be preferred.
* Strong networking configuration and troubleshooting skills
* Strong hardware & software troubleshooting skills
* Proficient in MS operating systems, Windows 7 and Server 2012/2008
* Proficient in Mac OS X Operating Systems
* Experience of Active Directory and Group Policy Management, ICT Security (AV, Firewalls), DHCP & DNS, Storage Systems, LANs, WANs & Wireless, TCP/IP Networking Principles, IP Telephony and Virtualization Technologies.
* Advanced knowledge of network architecture and configuration of routers/switches/firewalls, including VLAN and VPN configuration.
* Knowledge of Hyper-V, AWS, SQL, Powershell
* Experience building API integration
* Experience of Cloud migration

Industry qualifications will be an advantage as will an IT degree/diploma.

Naturally excellent communication, teamwork and customer service skills will be crucial in this role.