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Senior IT Support Analyst - London - £38,000

Job Title: Senior IT Support Analyst - London - £38,000
Contract Type: Permanent
Location: London, England
Salary: £32000 - £38000 per annum
REF: ASH17449ZB_1543403199
Contact Name: Zuleyma Bennett
Contact Email:
Job Published: 7 months ago

Job Description

Senior Windows Administrator / Senior 2nd Line Support Analyst (ITIL) - City of London - up to £38,000

An industry leading professional services firm are currently seeking a talented Senior IT Support Analyst.

This is an excellent opportunity for an experienced professional to take on an influential role within a corporate environment. My client is looking for a confident and engaging subject matter expert who can serve as a go-to IT contact within the business.

You will need to deliver effective and professional support to over 500 users in a multi-site environment, set up new hardware and software and manage starters and leavers in Active Directory. However the role has a broad remit that also includes the below:

- Experience with a call logging system and call resolution
- Exchange Server, Active Directory and Group Policies
- Troubleshooting Windows 7 and Office 2010 issues
- Citrix
- Networks - LAN / WAN
- Managing hardware requests, set-up and support
- Managing IT administration and assets
- Assisting with maintaining system documentation and contribute to projects

You will manage incidents, and identify problems that regularly occur to help proactively put in place processes to assist with efficiency.

Strong customer service, communication and problem solving skills are essential for the role.

Please be aware that the IT team has responsibility for providing technical support for infrastructure, networks and both bespoke and 3rd party applications.
Whilst there are no management responsibilities, you will certainly be mentoring junior team members.

The successful candidate is likely to hold a degree in a relevant discipline i.e. Computer Science, Information Technology, Business Systems or Mathematics - or have had equivalent industry experience.

This is a permanent position offering an annual salary of £32-38,000 per annum dependent on depth of relevant skills and experience.

To apply please email your CV in Word format including reference: ASH17449ZB in the subject line of your email.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.