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Senior Desktop Support Analyst - central London - up to £45,000

Job Title: Senior Desktop Support Analyst - central London - up to £45,000
Contract Type: Permanent
Location: City of London, London
Salary: Up to £45000 per annum
Start Date: asap
REF: ASH16941EWN/3_1526475575
Contact Name: Epiphany Wright-Nash
Contact Email:
Job Published: about 1 year ago

Job Description

Senior Desktop Support Analyst - central London - up to £45,000

A fantastic opportunity has arisen for a personable IT Support Specialist to join a highly regarded professional media business. This is an excellent opportunity which requires technical leadership and a hands on approach.

Reporting to the IT Director and working closely with the wider team based in the US, the successful candidate will take a leading role in shaping the success of the IT function. The successful candidate will take sole responsibility for IT user support within the London office whilst being supported by the US based team, on 3rd line tasks including maintenance and upgrades of servers and network equipment.
You will lead all levels of support for around 30 users in the London office fundamentally holding responsibility for the day to day workload of the IT support function, ensuring all issues are tracked and dealt with efficiently.
To be successful in this role it is essential that you have fantastic customer service skills, with the ability to professionally support the user base in a timely fashion. Your daily duties will range from; providing user support desk side or remotely, logging all issues using the ticketing system and setting up and troubleshooting software and hardware.

In addition, you will be responsible for:

-Supporting a Windows Server and Desktop environment
-Maintaining the audio visual suite for the organisation
-Advising users on best practice and offering training when required
-Leading various projects across the London office
-Sustaining the Avaya telephone system

The ideal candidate would be coming from a small to medium sized environment, in a standalone capacity or within a small team and looking to take the next step in their career. Although not essential to securing the role, a background within the media or entertainment industry would be considered highly advantageous. Additionally, it is essential that you are an effective communicator and all round IT professional who enjoys going above and beyond.

If you feel you have proven experience for the role, it would be great to hear from you. The successful candidate will secure a starting salary of up to £45,000. To register your interest for the role, please send a copy of your CV with the reference ASH16941EWN/3.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.