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ITIL Service Delivery Manager

Job Title: ITIL Service Delivery Manager
Contract Type: Permanent
Location: High Wycombe, Buckinghamshire
Salary: £55,000
Start Date: ASAP
REF: ASH17464CP_1543942676
Contact Name: Christian Patton
Contact Email:
Job Published: 7 months ago

Job Description

This is an excellent opportunity for a highly experienced and customer focused IT Service Delivery Manager to join a dynamic IT consultancy. Due to continued growth & expansion my client needs a Service Delivery Manager to oversee several IT Service Desks teams supporting a portfolio of external customers.

As the SDM you will be the middle ground between the Account Managers, the IT Helpdesks & the end customers. Working in an ITIL environment you will oversee 2 IT Service Desk teams (1 team at the head office in High Wycombe and a 2nd team dedicated on a customer site in Slough) - this will include managing the KPI's, SLA's, data/ticket reporting, service reviews, and supporting the Account Managers as & when.

Any further experience with ISO20000 would be highly beneficial but NOT essential.

This role will be very customer focused and you will need a strong IT background to call upon when managing these helpdesk teams and their performance. It is essential you have ITIL experience and at least the ITIL Foundation certificate.

PLEASE NOTE - Although this role will be based in High Wycombe, you will be required to spend one day a week onsite with a customer in Slough.

If you are an experienced SDM who would like to work for a SME IT consultancy please send me your CV immediately. They will match your skills & experience with a salary of up to £55,000.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.