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IT Trainer

Job Title: IT Trainer
Contract Type: Permanent
Location: Princes Risborough
Industry:
Salary: £25,000
Start Date: ASAP
REF: ASH17094CP_1530876579
Contact Name: Christian Patton
Contact Email: cpatton@ashdowngroup.com
Job Published: 5 months ago

Job Description

My client is a global firm with close to 1000 international customers. They have a new requirement for an experienced IT trainer to join their customer services team in providing telephone, online and classroom-based training on a bespoke IT system.

As an experienced customer trainer, you will be a confident & outgoing individual with strong communication skills. You will be engaging and enjoy dealing with customers on a 1 on 1 & group basis.

Full training will be provided on the modular bespoke cloud software which covers modules such as: payment collection, members log-in, booking & reservations, sales & marketing, referral management, and customer retention.

You will be responsible for assessing each customer's training needs & requirements, managing welcome packs and user manuals, full system training, identifying users learning gaps, gathering & monitoring customer feedback.