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IT Telephony Engineer

Job Title: IT Telephony Engineer
Contract Type: Contract
Location: London, England
Salary: £350 per day
Start Date: ASAP
Duration: 6 months
REF: ASH16204DS1_1507280178
Contact Name: Daisy Scott
Contact Email:
Job Published: over 1 year ago

Job Description

An IT Telephony Engineer is required on a 6 month contract in the London office of a company that specialise in personal and corporate entertainment, and operates on a global scale. This company has been established for about 15 years and turns over approximately £30m per annum from their UK operation.

This role will focus on the management of the telephony systems and contact centre platform to ensure its ongoing operation, capacity planning and issue resolution along with the set up of new telephony routing plans.

Key responsibilities include:

Monitoring core IT and telephony systems to ensure availability
Resolving end user issues which are escalated from the helpdesk
Lifecycle management of telephony queues
Management of country level VPNs to support internal and external VOIP traffic
Capacity and performance planning
Develop and implement Disaster Recovery and contingency plans

The ideal candidate will have a strong understanding of LAN/WAN networking as well as an excellent knowledge of Avaya VOIP systems.

The daily rate on offer for this role is £350 p/d.

To apply for this role, please send your CV with reference ASH16204DS1 in the subject line.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.