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IT Support Engineer

Job Title: IT Support Engineer
Contract Type: Permanent
Location: City of London
Industry:
Salary: £35,000
Start Date: ASAP
REF: ASH15929WC_1499329234
Contact Name: Will Cusack
Contact Email: wcusack@ashdowngroup.com
Job Published: 3 months ago

Job Description

A market leading financial services company is looking for a 2nd Line Support Engineer to join their IT Support team. Ideally you'll also have had some 3rd line exposure also. You'll be the escalation point for all service desk issues. You'll provide remote support to customers located in the company's global offices. The role holder will help manage all queries whilst helping to install, configure and support all aspects of the infrastructure.

This Service Desk Engineer role is paying up to £35,000 depending on experience plus fantastic benefits including 25 days holiday as well as a bonus, pension, private healthcare and is based in Central London.

Tasks include:

* Design and development of infrastructure changes and processes
* Implementing infrastructure changes
* Performing root cause analysis to increase system availability submitting requests for change
* Administering and supporting the Backup system
* Assisting the Infrastructure Manager with projects where necessary.
* Maintaining and administering the Windows Server 2008 R2 Active Directory using best practices.
* Updating and maintaining incidents, problems & changes within the service management toolset.
* Communicating experience and knowledge to other members of IT to improve support.

Experience and person Specification (all essential)

* Installing and configuring office hardware, e.g. PCs, thin clients and multi-function printers.
* Installing, operating and supporting customers on Microsoft Office, Microsoft Windows desktop platforms.
* Demonstrable experience of developing IT processes and performing root cause analysis
* Good documentation skills
* Strong problem solver
* The capacity for effective verbal and written communication with clients and colleagues
* Capacity to plan all workflow requirements through effective prioritisation and use of resources
* The ability to work with and build quality relationships
* Value added mentality underpinned by cost focus for both internal and external customers
* The ability to spot trends, work in a consistent manner and introduce service improvements

Candidates with experience supporting internal users following ITIL best practice will be strongly preferred. ITIL v3 Foundation certification and/or MCSA/MCSE certification desirable.

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