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IT Support Analyst

Job Title: IT Support Analyst
Contract Type: Permanent
Location: City of London, London
Salary: £27,000
Start Date: ASAP
REF: ASH16904EWN_1525366928
Contact Name: Epiphany Wright-Nash
Contact Email:
Job Published: about 1 year ago

Job Description

IT Support Analyst ( Professional Services) - The City, London - up to £27,000.

An award winning Architects firm, at the forefront of their field, is looking to add an individual with excellent communication and IT support skills to provide 1st/2nd line support across the business.

Reporting to the Head of IT you will play a pivotal part in the team, acting as the point of contact for all service desk requests. You will be supporting staff on Windows and Apple Macs, dealing with 1st/2nd line issues and escalating cases when necessary.

Within this role you will be expected to provide a high level of support across the business, aiming to exceed expectations and therefore you must have excellent interpersonal and communication skills, with the ability to use your own initiative and work independently.

In addition, your daily duties will include:

-Logging all issues using the ticketing system.
-Setting up and troubleshooting software and hardware.
-Conducting basic administration of Windows Servers, Active Directory and Filesystems.
-Maintaining the audio visual for the organisation.

To secure this role you will have excellent communication skills with a friendly disposition, strong 1st/2nd line support skills, experience supporting in a Windows environment, Active Directory and Office 365. In addition, any experience within a professional services environment would be considered highly advantageous but not essential to securing the role.

The starting salary for this role is up to £27,000, depending on skills and experience and offers the incumbent to join a fantastic business. If you feel you have the experience, skills and ambition to join this driven and high performing team, then please send a copy of your CV with the reference ASH16904EWN.

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