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IT Support Analyst

Job Title: IT Support Analyst
Contract Type: Permanent
Location: City of London
Industry:
Salary: £150
Start Date: ASAP
REF: ASH16584SK_1516209557
Contact Name: Steve Kelly
Contact Email: skelly@ashdowngroup.com
Job Published: 11 months ago

Job Description

An excellent short-term contract opportunity has arisen within a 200 user professional services firm, for a hard-working IT support analyst. You will initially join the business on a 1 month contract to help clear a large backlog of work.

In this role, you will be responsible for resolving day to day issues from users as well as helping clear a backlog of 1st and 2nd line help desk tickets. All of your duties will be completed within a Windows environment, working with Active Directory for user administration, supporting standard and bespoke applications, troubleshooting network issues, supporting peripherals and hardware and dealing with ad-hoc requests.

In addition to solid IT support experience, you will need to have strong communication skills, the confidence to work with senior members of the business and resolve stressful situations in a calm manner, and the ability to follow processes, prioritise issues and know when to escalate problems.

This is an excellent opportunity to work with and learn from a small team of highly experienced engineers in a professional and friendly environment.