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IT Support Analyst

Job Title: IT Support Analyst
Contract Type: Permanent
Location: City of London
Industry:
Salary: £32,000
Start Date: ASAP
Duration: 6 month FTC
REF: ASH16845RT/5_1523364206
Contact Name: Rebecca Taylor
Contact Email: rtaylor@ashdowngroup.com
Job Published: 7 months ago

Job Description

A leading international financial investment group, based in the City is seeking a driven individual with excellent communication skills, proven IT support skills and a passion to learn new technologies, to do their 2nd and some 3rd line support, with the opportunity to also be involved with various project work. This is an initial 6 month FTC, likely to turn into a permanent role.

Working closely with the wider IT department, including infrastructure, development and external suppliers to troubleshoot software and hardware issues, you will monitor the Groups systems, such as:
- The email gateway
- Virtual Server Monitoring Software
- Anti-virus software
- Daily back up logs
- The groups use of mobile devices

The successful candidate will demonstrate:
- strong 2nd line support skills, with some experience of 3rd line support too be - confidence supporting a Windows environment with AD and Group Policy.
- some awareness of IP, routers, switches and networking fundamentals such as DNS, DHCP and TCP/IP
- confidence tackling issues with Windows 7 and Windows Server 2012.
Experience in a VMware environment would be particularly advantageous, as would any experience of Bloomberg, Pulse, Symphony or Factset

Due to the nature of the business, the ideal candidate may come from a financial / investment / stock exchange background or wider professional services, but this is not essential to securing the role - having strong communication, IT support skills, a passion for technology and an understanding of good customer service skills is.

This business offer an excellent location in the heart of The City, minutes from Monument. For the right candidate it is an opportunity to strengthen their 3rd line support skills and learn new technologies, in a professional services environment. Although it is an initial 6 month FTC, it is highly likely that the role will be come permanent. The starting salary on offer is up to £32,000, depending on skills and experience, with notable benefits and salary increases over proven periods.