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IT Support Analyst

Job Title: IT Support Analyst
Contract Type: Permanent
Location: Liverpool
Salary: £25,000
REF: ASH16535SH5_1523886243
Contact Name: Sheryl Hannan
Contact Email:
Job Published: about 1 year ago

Job Description

The Ashdown Group has been engaged by a successful manufacturing organisation to assist in their search for an experienced remote and desk-side IT Support Analyst.

This is a large multi-site operation and IT support is provided from a centralised service hub at the Liverpool site. From here the IT Support Analyst, as part of a team, will provide support for IT Systems, infrastructure and applications.

Primarily focused on 1st/2nd line support within a Windows environment, you will be supporting, Active Directory, Office 365, bespoke systems and working to the ITIL framework, you will monitor, manage and solve logged issues.

Additional elements of the role will include desktop support, hardware builds, software installations, patch management and project work. Knowledge of TCP/IP, Networking, DNS, DHCP is highly desirable

The company is an excellent choice of employer and is looking to give the incumbent plenty of opportunity for progression due to the large IT department size. They are hoping to pay a salary up to £25,000 and benefits include 25 days holiday and 6% pension contribution.

To be suitable for this role you will have prior experience working as a helpdesk analyst or IT support analyst and will have already provided commercial 1st and 2nd line support.