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IT support Analyst

Job Title: IT support Analyst
Contract Type: Permanent
Location: Hemel Hempstead, Hertfordshire
Salary: £22,000
REF: ASH16564SH_1515578698
Contact Name: Sheryl Hannan
Contact Email:
Job Published: over 1 year ago

Job Description

The Ashdown Group has been engaged by a well-established, successful professional services organisation in their search for an experienced desktop support Engineer.

This role will suit a bright, ambitious and dedicated individual with strong experience providing 1st line technical support and excellent customer service skills in a Helpdesk or Service Desk environment. You will receive excellent training and will be responsible for providing remote and deskside support for customers across the UK-wide business.

The ideal candidate will have experience supporting Windows 7, MS Office, VMware, Active Directory and Group Policy within a business environment and you will be confident troubleshooting and configuring hardware devices including desktops, laptops, mobiles and printers. Basic networking experience with TCP/IP, routing protocols, DNS and DHCP alongside good knowledge of Windows Servers would be highly desirable as would experience working in an ITIL environment.

This is a fantastic opportunity to join a supportive and busy IT team who invest heavily in providing training and developing their staff. In return for your hard work you will gain outstanding experience of providing 1st/2nd line support across a broad range of technologies. Ideally you will possess entry level IT qualifications (CompTIA A+, MTA, MCP)