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IT Support Analyst - city of London - £40,000

Job Title: IT Support Analyst - city of London - £40,000
Contract Type: Permanent
Location: City of London, London
Salary: £34000 - £40000 per annum
Start Date: asap
REF: ASH17074EWN_1530289900
Contact Name: Epiphany Wright-Nash
Contact Email:
Job Published: 11 months ago

Job Description

IT Support Analyst role - city of London - up to £40,000

An exceptional opportunity has arisen for an IT Support Analyst within an award winning international Architects firm, providing 1st-3rd line support across software, hardware and peripherals. The role reports to the IT Director and gives the incumbent the opportunity to supervise the small 1st line support team.

The business have recently won employer awards and offer training bursaries for their employees to gain further professional accreditations, they also offer the opportunity for international travel and secondments to offices abroad and chance to join an affable environment with plenty of fun social and sporting activities.

You will support the 250 internal users, mainly in London, but also providing support as needed in Europe. You will also have the opportunity to work across an interesting mix of technologies and develop knowledge and skills across the entire environment. The majority of your support work will be 2nd line, but there will be a bit of 3rd line around networking and VMware. In addition, there are various interesting projects to involve yourself with.

Day to day responsibilities will include:

- Supervising the 1st line team, helping distribute support tickets
-Logging all issues using the ticketing system.
-Setting up and troubleshooting software and hardware.
-Maintaining and supporting the switches, routers and firewalls.
-Supporting the virtual server/desktop infrastructure.
- Active Directory and Filesystems.
-Supporting the CAD software.
-Supporting and managing the Microsoft Office 365 email system.
-Maintaining the audio visual for the organisation.
-Running the software installs and updates.
-Supporting with the overall Strategy and Development of the IT function.

To secure this role you will have excellent communication skills with a friendly disposition, strong 1st - 3rd line support skills, experience supporting in a Windows environment, Active Directory and Office 365. In addition, any experience within an architects, creative or design firms would be of particular interest. As would experience supporting CAD software and VMware.

This is a great team to be part of that offer a creative and professional environment in an award winning international business. They operate a 9:30 - 6pm day with the option of reduced summer working hours. Additional benefits include, 21 days holiday which rises to 27 days within 2 years' service, life insurance, travel insurance, cycle to work scheme, death in service, training bursaries and more.

The starting salary for this role is £34,000 - £40,000, depending on skills and experience you bring to the role. If you feel you have the experience, skills and ambition to join this driven and high performing team, then please send a copy of your CV with the reference ASH17074EWN

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