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IT Support Analyst

Job Title: IT Support Analyst
Contract Type: Contract
Location: London, England
Salary: £140
Start Date: ASAP
Duration: 6 months
REF: ASH16939SH_1526400548
Contact Name: Sheryl Hannan
Contact Email:
Job Published: about 1 year ago

Job Description

 The Ashdown Group has been engaged by a successful organisation to assist in their search for a Systems Support Engineer for an initial 6-month contract. Candidates must be immediately available or have no more than a one week notice period.

The purpose of the role is to provide 1st and 2nd line support services to approximately 150 users. Working as part of a team of 2 you will be the first point of contact for IT, providing general IT troubleshooting, resolving queries by email, phone, remote and deskside support and will require good Windows 7/10, MS Office 2016 and Active directory experience.

Additional elements of the role will include desktop support, PC / Laptop builds, printer support, software installations, patch and McAfee endpoint solutions management as well as maintaining the telephone system . Knowledge of Windows 10 deployment and build processes (ADK, DISM, WDS) is highly desirable.

This is a customer-focused role, where you will be expected to carry out root-cause analysis work to ensure the company are taking a proactive approach to providing support to the users. With this in mind, you will possess strong communication skills both written and verbal.

To be considered for this position, you MUST have experience providing support in a professional SME environment.