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IT Support Analyst

Job Title: IT Support Analyst
Contract Type: Permanent
Location: Birmingham
Industry:
Salary: £28,000
REF: ASH16506ZB_1512752179
Contact Name: Zuleyma Bennett
Contact Email: zbennett@ashdowngroup.com
Job Published: 6 months ago

Job Description

A successful IT Services company are looking to add a couple of additional IT and Network Support professionals to their friendly, pre-established team.

You will be responsible for installing, supporting and maintaining hardware and software infrastructures for a variety of clients. This will involve taking ownership of support requests, investigating faults, and resolving issues in accordance with SLAs, whilst keeping the user updated.

My client are also looking for an individual who ideally has had some experience with Microsoft Server software (2012 and 2016) and Exchange Server.

This role will entail working with the following technologies, please ensure any relevant experience is highlighted within your CV:

- Setting up user accounts/permissions/passwords
- Hardware support and setup (computers, laptops, printers)
- Windows Server and Exchange Mailbox administration
- Active Directory and Hyper V
- Suggesting and providing IT solutions to management/business problems
- Setting up hardware for server and storage systems
- Network switching/routing
- Remote support software

The successful candidate will liaise with corporate clients so excellent communication and good customer service skills are essential.

As part of the role remit, some travel will be required - please consider this before applying.

Whilst not essential, it would strongly support your application should you have a recognised IT or business qualification.