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IT Support Analyst

Job Title: IT Support Analyst
Contract Type: Permanent
Location: Guildford
Industry:
Salary: £25,000
Start Date: ASAP
Duration: Permanent
REF: ASH17167JA_1534168854
Contact Name: Jon Aspinell
Contact Email: JAspinell@Ashdowngroup.com
Job Published: 2 months ago

Job Description

An excellent opportunity to undertake a pivotal customer-facing support role in a small, dynamic software business that will allow you to pursue a career in either technical IT Support or Client Services.

This young software company is making significant progress in a challenging market, growing their customer base substantially. With cutting-edge technology and fantastic customer support and clients in high-end industries, with substantial further growth predicted in 2018.

Viewing the role as two parts, the core focus is remote customer support, utilising Windows-based IT Support skills to assist external users with application issues. Issues could be user administration, and password resets through to more significant fault diagnosis that needs escalating to the development team.

Secondly, the role will customise instances of the software for new clients. It's a more business orientated element and requires commercial understanding and logical thinking. After establishing a schedule of work, you will deliver a client-specific version of the platform for new customers.

The job will be busy, exciting and engaging and uniquely cover both technical knowledge and client-facing decision making. The size and shape of the organisation allow you to quickly take on new responsibilities as you master your initial job role and drive efficiencies.

Any previous experience in a similar role would be ideal however a smart, diligence and hardworking IT Support candidate with exceptional customer service and excellent communication skill will do well in the position.

The rewards for success in this position are also excellent. In addition to the standard holiday days and pension, the career prospects are favourable.