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IT Service Delivery Manager

Contract Type: Permanent
Location: Abingdon, Oxfordshire
Salary: £30000 - £35000
Start Date: ASAP
REF: ASH017776CP_1560356424
Contact Name: Christian Patton
Contact Email:
Job Published: 13 days ago

IT Service Delivery Manager - IT Service Desk Manager - ITIL - Oxfordshire - £35,000

This is an excellent opportunity for a customer focused confident & organised IT Service Delivery Manager / IT Helpdesk Manager to join an IT consultancy in the Abingdon area.

To be considered for this position you will ideally have an IT background, but have moved more into customer service delivery, vendor management, and IT helpdesk management.

Overseeing a customer based IT service desk you will be responsible for:
- Mentoring & managing a small team of 1st line IT analysts
- Ticket management, allocation & escalation
- Process management
- KPI & SLA management
- Performance reporting
- Vendor & supplier management

As the IT Service Desk Manager / IT Service Delivery Manager you will help shape the helpdesk to grow the company in size and revenue. Any experience with ITIL will be highly beneficial.

This position is paying a salary of between £30,000 - £35,000 + 23 days holiday, pension, healthcare & cycle to work scheme. This is an exciting opportunity for an experienced IT SDM or IT Helpdesk Manager to make a big impact within an IT consultancy.

If you have the required customer focused IT Helpdesk / IT Service Desk / Service Delivery experience and you are looking for a new challenge please send me your CV immediately. Please state ref: ASH017776CP.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.