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IT Field Support Analyst

Job Title: IT Field Support Analyst
Contract Type: Permanent
Location: Bristol, England
Industry:
Salary: £25,000
Start Date: ASAP
REF: ASH17311SH_1539013082
Contact Name: Sheryl Hannan
Contact Email: shannan@ashdowngroup.com
Job Published: 2 months ago

Job Description

 The Ashdown Group has been engaged by a successful multi-site organisation to assist in their search for an experienced field based IT Support Analyst.

This is a large multi-site operation, with IT support provided from a centralised service hub. Working as part of an extended team this role will be based from home, covering sites in Weston Super Mare, Bristol and Barnstaple. You will be responsible for the onsite support of the IT systems infrastructure, desktop and application support.

Primarily focused on Windows servers (Active Directory management) and operating systems, working to the ITIL framework, you will monitor, manage and solve logged issues. Additional elements of the role will include, hardware builds, software installations, patch management and project work.

To be suitable for this role you will have prior experience working as a multisite environment providing field based support. You will have excellent client-facing and communication skills and the ability to work to deadlines. A lot of your support will be proactive, allowing you to plan your location and travel accordingly.

Applicants will need to hold a full clean driving licence and be based within close proximity to Bristol.

The company is an excellent employer and will provide plenty of opportunity for career development. The basic salary is between £23,000 and £25,000 + on call + a car and fuel card. Benefits include 25 days holiday and generous pension contribution.