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IT Customer Service Analyst - Canary Wharf - £30,000 (1yr FTC)

Contract Type: Contract
Location: City of London, London
Industry:
IT
General
Salary: £28000 - £31000 per annum
Start Date: ASAP
REF: ASH17693IN/c_1559205623
Contact Name: Iona Newton
Contact Email: inewton@ashdowngroup.com
Job Published: 27 days ago
IT Customer Service Analyst / Service Desk Analyst / IT Customer Support - Canary Wharf - £30,000 plus benefits (1 year Fixed Term Contract)

An excellent new position for a well-established and worldwide logistics firm who are looking to recruit a driven 1st Line Support / Customer Service Analyst. You will join a fun but dedicated team and will be the first point of contact for all customer queries. This position will suit a confident 1st Line support consultant with excellent communication skills and a first class standard of customer service.

Responsibilities:
-Act as a first port of call for all users across multiple sites
-Tracking and management of client issues
-Work with development team to pinpoint bugs and system issues affecting users
-Organise and triage customer queries and support issues between various support channels
-Provide customer training and maintain support forums

The successful candidate will be tech savvy with customer service experience, particularly in a fast paced environment and possess excellent communication skills with the ability to translate IT technical issues to users.



The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.