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IT Administrator / Service Desk Analyst - Yorkshire

Job Title: IT Administrator / Service Desk Analyst - Yorkshire
Contract Type: Permanent
Location: East Riding of Yorkshire, England
Industry:
Salary: £20000 - £25000 per annum + benefits
Start Date: Urgent
REF: ASH17123SW_1532087813
Contact Name: Stephen Wilkinson
Contact Email: swilkinson@ashdowngroup.com
Job Published: 3 months ago

Job Description

IT Administrator / Service Desk Analyst - Yorkshire

The Ashdown Group has been engaged by a major European enterprise to assist them in their search for a Service Desk Analyst to join their IT Service Desk team based in Yorkshire. The role will focus on the coordination of the service desk environment and administrative support of the service desk team to ensure that the business enjoys the best possible service from their IT support function.

The successful candidate will be an excellent communicator and influencer and will be highly organised and able to organise others. Basic user administration skills using Active Directory and Exchange Server would be particularly useful, as would prior experience of using an IT Service Management (ITSM) tool. Experience of knowledge sharing using SharePoint would also be of particular interest.

You will need to be familiar with the ITIL Service Management structure and will be ITIL certified to at least Foundation level. It is anticipated that you will have a strong knowledge of Microsoft Office and experience with SAP would be advantageous, but is ot essential.

If you believe that you have the skills and experience to succeed in a role of this nature and would like to apply, please submit a current copy of your CV in WORD format quoting reference ASH17123SW in your SUBJECT LINE.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.