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Helpdesk Analyst

Job Title: Helpdesk Analyst
Contract Type: Permanent
Location: London
Salary: £28,000
Start Date: Urgent
Duration: Permanent
REF: ASH16758JH_1520529409
Contact Name: Jon Heard
Contact Email:
Job Published: over 1 year ago

Job Description

A reputable global brand is looking for a bright and articulate IT Helpdesk Support / Service Desk Analyst to join an established team due to growth based in the Paddington area, Central London (Commutable from parts of Middlesex, Berkshire, Buckinghamshire, Hertfordshire and Surrey).

The successful candidate will be responsible for providing efficient 1st / 2nd line support within a helpdesk environment covering approximately 700 UK users. This role will entail utilising the helpdesk ticketing system, providing business application support, installing and configuring workstations, delivering user support training and occasionally supporting MACs.

In order to be suitable for this requirement you must have some commercial IT support experience with excellent customer service skills and the ability to prioritise IT queries, ideally for a medium to large sized user base in a fast moving industry. It is essential to have a strong academic record with a good knowledge of a wide range of technology such as Active Directory (log ins, user access control permissions, etc.), Windows OS, Office 365 and Mobile (Android) telephony. The ideal candidate will also have knowledge of Printer support (ideally HP and Ricoh) and networking topologies, including WiFi, although this is not essential.

This Junior IT Support role represents an opportunity for a tech savvy professional to join a large international company that invests heavily in its staff and offers excellent IT career prospects.