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Helpdesk Analyst

Job Title: Helpdesk Analyst
Contract Type: Permanent
Location: London
Industry:
Salary: £27,000
Start Date: ASAP
REF: ASH16182SG_1502809834
Contact Name: Sheryl Hannan
Contact Email: shannan@ashdowngroup.com
Job Published: 2 months ago

Job Description

An internal role supporting users across 30 countries as part of a large global IT team, this 1st line support role focuses on customer service, effective support and incident resolution.

In a Microsoft Windows Server and Exchange environment you will log initial contact with the service desk before either resolving the issue or assigning the incident to a more senior member of the team.

This role is paying a basic salary of £27,000 + pension, healthcare and a small annual bonus. This organisation can offer excellent career opportunities with promotions into the 2nd and the 3rd line teams, and project work across installation, configuration and the research of new systems.

Communication skills are vitally important but the ideal candidate will also have experience with the following technologies:
Windows desktop operating systems
Windows Server 2008 and 2012
Exchange 2010
MS Office & Outlook
Active Directory
Call logging & remote access systems

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