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Desktop Support - central London - £27,000

Contract Type: Permanent
Location: City of London, London
Salary: £24000 - £27000 per annum + bonus + benefits
Start Date: ASAP
REF: ASH17613RTFF/2_1556009820
Contact Name: Rebecca Taylor
Contact Email:
Job Published: about 1 month ago
IT Support Analyst / 1st and 2nd Line Support / Desktop Support.
A well respected and international specialist technology law firm, are now seeking a 1st/2nd line IT Support Analyst for their high performing IT department, in fantastic offices in the heart of the City.

Working as part of the IT Team, you will support IT, telephony and video conferencing services for the business.
Day to day your responsibilities might include:

· Local and remote support for IT related issues for all office based and remote users.
· Assisting with the day to day organisation and deployment of resources ranging from computer hardware / software, mobiles and videoconferencing equipment.
· Assist with the general administration of the network.
· Assist with installation and configuration of software and hardware on new and existing computers.
· Maintaining a high level of confidentiality at all times, exercising discretion and good judgment when dealing with confidential matters.

To be successful in securing the role, you should also demonstrate:

· Some commercial experience in a similar role.
· Ideally an IT related degree or professional certifications.
· Good knowledge of Windows 2012/16, Active Directory and some Group Policy.
· Good knowledge of network infrastructure - such as TCP/IP, routing, switches, vLANs firewalls, DHCP, DNS, SMTP.
· Knowledge of Windows 10, Office 2016.
· Passionate about new technology.
· Good troubleshooting/ analytical skills.
· Strong communication (both verbal & written) and interpersonal skills.
· Strong organisational skills
· Be a strong Team player but capable of working independently.

This is a professional services environment where excellent communication skills, a customer centric approach to your work and an appreciation of working in a partnership environment and a willingness to go above and beyond are all desired attributes and are both recognised and rewarded.

Any experience with Office 365, knowledge of NetDocuments DMS, VMware, VEEAM Backup & Replication software would be considered desirable, but not at all essential to securing this position.

This is an excellent business to work for who invest heavily in their technology as well as training and progression of their staff. In addition to a starting salary of between £24,000 - £27,000, depending on the skills and experience you bring to the role, they also offer 5% bonus and decent benefits package, including season ticket loan and up to 24 days holiday per year. To apply for this role, please send a Word copy of your CV with the reference ASH17613RT/FF/2.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.