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Desktop Support Analyst

Job Title: Desktop Support Analyst
Contract Type: Permanent
Location: London
Industry:
Salary: £21,000
Start Date: ASAP
REF: ASH16160SK_1502295551
Contact Name: Steve Kelly
Contact Email: skelly@ashdowngroup.com
Job Published: 2 months ago

Job Description

We have been engaged to assist a well-established charity in their search for a Desktop Support Analyst with experience in a Windows based environment, being the first port of call for all IT related issues. Please be aware that under schedule 9 (part 1) of the Equality Act we are only able to consider female applications for this role.

Working within the IT team of this well-known charity the successful candidate will provide a helpdesk service for end users across the entire charity. You will be expected to provide 1st line support, log calls and escalate issues to senior members of the IT team where necessary. In addition to this, you will also be expected to troubleshoot and upgrade PC Hardware, configure email accounts on a BES server, as well as patching phones and data connections. In order to be suitable for this role, it is ESSENTIAL that you have commercial experience of providing technical support within a Windows environment. Exposure to Windows Server 2008, Exchange server 2010 and Outlook 2010 would be highly advantageous to your application, but is not essential.

This is an excellent opportunity to work for a leading charity within a small but supportive IT team.

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