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1st Line Support Engineer

Job Title: 1st Line Support Engineer
Contract Type: Permanent
Location: Glasgow
Salary: £21,000
Start Date: ASAP
REF: ASH16404RT_1509550270
Contact Name: Rebecca Taylor
Contact Email:
Job Published: over 1 year ago

Job Description

A manufacturing business, based in Glasgow, is seeking a 1st Line IT Support Engineer to join their growing IT team
Reporting to the IT Manager, the successful applicant will share the task of supporting a user base of in excess of 200 across eight sites, based in the local area, as well as supporting software, hardware, laptops, printers and other IT peripherals.

Working in a Windows environment, you will provide support across:
Microsoft Office
Windows 2003 - 2016,
Windows 7 and Windows 10.
Laptops (Dell, HP, Sony)
Printers, scanners and fax machines ( HP, Brother, Samsung, Domino, Markem, Zebra)
Deploying, Setting up and Configuring ICT Software and Hardware as well as carrying out routine and pro-active maintenance on ICT Software and Hardware.

Although network support is already covered, you will have an opportunity to provide basic assistance, repair, installation and setup assistance.

In addition to carrying out routine and proactive maintenance, you will be fundamental in advising the users on best practices.

The role is mainly based at HQ in Glasgow, there is a requirement at times to travel to one of the other 8 sites. They are all based in the local area and a pool car is provided for these trips.

The ideal candidate will have some commercial experience in supporting and delivering technical support to end users and be able to provide an exceptional service with great communication skills. This is a busy and varied role which offers the incumbent a great opportunity to increase their technical knowledge.

The typical working hours will consist of a 39 hour week.

The starting salary for this role is between £16,000 - £21,000, dependant on skills and experience. You will join a successful business with opportunities for progression in a growing team. The offices have plenty of free parking and are easily reachable by public transport.