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1st - 2nd Line IT Support (Mac)

Job Title: 1st - 2nd Line IT Support (Mac)
Contract Type: Permanent
Location: London
Salary: £25,000 pro-rated
REF: ASH16342KC_1508157620
Contact Name: Katy Corr
Contact Email:
Job Published: over 1 year ago

Job Description

A global media business with offices in Central London is looking for a bright 1st - 2nd Line IT Support Analyst with Mac knowledge to join their team on an estimated 6 month fixed term contract basis; there is a possibility of the role ultimately becoming permanent.

Working as part of a small IT Helpdesk team, you will be responsible for providing support for internal users in a multi-site environment encompassing both local offices and also those in Europe.

This is a hands-on technical position and the successful candidate will play a key role in the day to day running of the company's infrastructure, ensuring that all technical issues are resolved in a timely manner. Excellent communication and good customer service skills are essential for this position.

Experience of working in a similar cross-platform environment would be extremely advantageous, as would any knowledge of the following:

* Providing 1st-2nd line support
* Mac OSX and iOS
* Windows Server
* Active Directory & Exchange
* Installation, configuration and testing of new computer equipment
* Maintenance of telephony systems
* Mobile devices - iPhone, Android
* Understanding of ITIL

It would strongly support your application should you have an IT qualification or hold a degree in an IT related discipline.

Working in a busy and varied environment, this role would suit a bright, confident and proactive person with a positive, 'can do' attitude.

In return you will work in a fantastic central location for a highly respected, global organisation.