ServiceNow Engineer

A very well known TV Production company is seeking a Systems Analyst / Senior IT Engineer with ServiceNow administration/development skills to ensure group technology systems are specified, designed, delivered and run as effectively as possible. You’ll work on a wide range of projects that improve business performance and user experience through an evolving use of technology and be involved in the complete project lifecycle from conceptualisation to delivery including transition to BAU support teams. Although the role is primarily project and infrastructure orientated the Senior IT Engineer will be part of the 3rd line escalation team and will need to respond to service incidents and problems as required.

This role will be hybrid, with 5 days out of 10 to be spent in the London (Farringdon) office, otherwise it's work from home.

In this role you’ll:

  • Understand how all aspects of implemented systems work from both a business and technical point of view
  • Administration of large on premises and cloud-based Windows Server infrastructure including services such as AD, GPO, DNS, DHCP etc.
  • Translate complex business requirements into practical and cost effective solutions.
  • Evaluate and implement appropriate software or hardware solutions and ensure integration with existing systems
  • Demonstrate excellent technical competency in delivering mission critical. infrastructure and systems ensuring security, availability and performance
  • Collaborate with internal teams and 3rd party suppliers and partners to ensure projects are delivered on time, budget and technical expectations
  • Train users on new systems and provide support to BAU team. Share knowledge
  • Input into the Tech Ops Change Advisory Board advising on the practicalities and risks of changes and modifications to systems
  • Help develop and deploy systems and configuration policies that support group IT governance requirements
  • Monitor and maintain servers, SaaS and other infrastructure throughout the group and respond to problems and incidents alerting relevant members of the team

 

Applicants must demonstrate an excellent knowledge of server architecture, 365 and security tools. The role would be suited to someone with a passion for continual development and a dynamic environment

The successful candidate will have:

  • Capacity to thrive in a dynamic and changeable environment, and ability to effectively adapt to changing requirements and competing demands is essential
  • ServiceNow administration or development experience is essential
  • Demonstrable knowledge and experience in installation and configuration of Windows Server environments with SQL
  • Proficient in MS operating systems, Windows 10 and Server 2016/2012
  • Proficient in Mac OS X operating Systems
  • Experience with virtualisation including Hyper-V or VMware
  • Configuration/Administration experience with some the following skills and technologies would be useful:

o AWS and Terraform

o Ivanti EPM

o LogicMonitor

o Okta

  • Some scripting skills - PowerShell, Bash scripts
  • Ability to work in a large multi-tenant 365 environment
  • Experience of the latest cyber security tools and data loss prevention methods would be advantageous
  • Good understanding of networking and routing - OSI network layers, TCP/IP, BGP etc.
  • Experience in writing and maintaining API integrations would be beneficial but not essential
  • Able to apply a disciplined and analytical approach to problem solving while working under pressure and to tight deadlines while maintaining rigorous attention to detail.
  • Excellent written and verbal communication skills with an ability to explain problems and solutions in non-technical terms, engaging users in a professional way during all interactions
  • Stay up to date with current and emerging technologies. 
  • Strong interpersonal skills & communications skills with a desire to provide outstanding service.
Salary:
£60,000
Type:
Permanent
Location:
London - Central
Sector:
IT Support
Ref:
19315
Contact Name:
Will Cusack