MSP IT Support Team Leader – £50,000

This is an excellent opportunity for an IT Support Team Lead with an MSP background to join a Dorking based IT consultancy overseeing their 1st & 2nd line Service Desk team, as well as providing 3rd line & escalation support. This role is paying £50,000 and offers a hybrid flexible working week.
To be considered for this position you will have a solid IT support background covering telephone & remote service desk support as well as onsite support and project work. The ideal person for this position will have a split experience of hands on IT support as well as managing/mentoring a small IT team.
Core technical skills & experience for this position include:
  • Windows Server & Azure
  • VMWare &/or HyperV
  • Active Directory & Azure AD
  • Office 365
  • Setting up PC’s, laptops, printers & VoIP
  • Antivirus, backup solutions & firewalls
Core team leading experience will include:
  • Ticket allocation & escalation management
  • Training & mentoring
  • KPI & SLA management
  • Customer / stakeholder management
My client has been in business for over 15 years and is very highly regarded in their chosen sectors. They can offer excellent career opportunities & training, as well as giving you the chance to work on the latest cutting edge technologies.
This role is paying £50,000 and offers a hybrid flexible working arrangement (circa 3 days in the office & 2 days from home once settled in).  If you are an IT Manager, IT Service Desk Manager, IT Helpdesk Team Leader, or a Senior IT Engineer with junior staff mentoring & training experience, and you are looking for a new challenge please send me your CV immediately.
IT Support
Contact Name:
Christian Patton